Systems for Software Companies...

Incident Tracking

The system was designed to track technical support and Q/A incidents (or bugs) and enhancement requests through the full development work flow cycle. The system allowed for:

• Logged incidents reported by customers or Q/A S
• Staff to validate issues and add steps to recreate
• Or to determine the incident wasn’t a product flaw
• Inserted data into a knowledgebase
• Assignment of bugs to programmers to fix
• Programmers to assign fixed bugs to Q/A for validation
• For back and forth assignments and changes in status and categorizations as required throughout workflow
• For alerts to documentation teams or other groups effected by product changes
• A retained full history and archiving of issues and product development

J2EE
Java Servlets
Java Beans
Javascript

Microsoft
Visual Basic
.Net
.asp

Php
Perl
html
Dhtml

MySQL
Postgres
Oracle
SQL Serve